Legal Notice
Last Updated: 21 August 2026
This Legal Notice provides important information regarding the ownership and operation of the Armchair Generals website and online store.
This notice should be read together with our Terms of Service, Privacy Policy, Shipping Policy and Refund & Return Policy.
1. WEBSITE OPERATOR
This website and online store are operated by Frosted Pines (Pty) Ltd trading as Armchair Generals.
Trading Name: Armchair Generals
Registered Legal Name: Frosted Pines (Pty) Ltd
Legal Status: Private Company
Company Registration Number: 2023/202020/07
Place of Registration: South Africa
Director: Carlo da Silva
Physical Business Address and Address for Service of Legal Documents:
59 Shannon Rd
Noordheuwel
Krugersdorp
1739
South Africa
Email: info@armchairgenerals.co.za
Phone: 083 233 2349
2. WEBSITE
The Armchair Generals online store is operated at: armchairgenerals.co.za
Our online store is hosted using Shopify's e-commerce platform.
3. NATURE OF OUR BUSINESS
Armchair Generals is a retailer of hobby, gaming, trading card, collectible and related products.
Products available through our website may include trading card games, board games, tabletop gaming products, miniatures, paints, accessories, collectibles and related merchandise.
Individual product pages provide further information regarding products offered for sale.
4. PRICES
Product prices are displayed on our website in South African Rand (ZAR), unless clearly stated otherwise.
Applicable delivery charges and other charges, where relevant, will be displayed or communicated as part of the ordering process.
Prices, product availability and promotions may change from time to time.
Pre-order products may be subject to additional conditions concerning pricing, supplier allocations, expected release dates and availability as explained in our Terms of Service.
Where a pre-order price needs to change after an order has been placed due to circumstances such as supplier price changes, exchange-rate movements, freight, duties or other costs, the matter will be handled in accordance with our Terms of Service and applicable South African law.
We will not automatically charge a customer an additional amount without the customer's agreement.
5. PAYMENT
Available payment methods will be displayed during checkout.
Payments may be processed through Shopify and/or third-party payment service providers.
Armchair Generals does not necessarily receive or store customers' complete payment-card information.
Further information regarding personal and payment information is available in our Privacy Policy.
6. ORDERS AND DELIVERY
Orders are subject to product availability and acceptance in accordance with our Terms of Service.
Delivery arrangements, estimated delivery periods, courier information, pre-orders and mixed orders are addressed in our Shipping Policy.
Pre-order release and arrival dates are estimates unless expressly stated otherwise and may change because of manufacturers, distributors, suppliers, international shipping, customs or other circumstances outside our reasonable control.
7. RETURNS, REFUNDS AND CANCELLATIONS
Our rules and procedures concerning returns, exchanges, refunds, defective products, cancellations and pre-orders are set out in our Refund & Return Policy and Terms of Service.
Nothing in our policies is intended to exclude, restrict or waive rights that a consumer may have under applicable South African law.
8. PRODUCT INFORMATION
Armchair Generals makes reasonable efforts to ensure product descriptions, images, prices and other information displayed on our website are accurate.
However, product images may sometimes be supplied by manufacturers, distributors or suppliers and may be used for illustrative purposes. Colours, packaging, promotional markings or other minor product details may differ from images displayed on the website.
Manufacturers may also change product packaging or presentation without notice.
Where an error, inaccuracy or omission appears on the website, Armchair Generals may correct the information in accordance with our Terms of Service and applicable law.
Nothing in this section permits Armchair Generals to make false or misleading representations regarding a product.
9. INTELLECTUAL PROPERTY
Unless otherwise stated, the Armchair Generals name, website content, original written material, website graphics and other original material created by or for Armchair Generals may be protected by copyright, trademark or other intellectual-property rights.
Content owned by Armchair Generals may not be reproduced, distributed, commercially exploited or represented as belonging to another person without appropriate permission, except where permitted by law.
10. THIRD-PARTY BRANDS AND INTELLECTUAL PROPERTY
Armchair Generals sells products manufactured or supplied by various third parties.
Product names, game names, logos, characters, artwork, trademarks, photographs and other intellectual property associated with those products may belong to their respective owners.
References to third-party brands and products on our website are used for the legitimate purposes of identifying, describing and selling those products.
Unless expressly stated otherwise, the sale or display of a third-party product does not imply that Armchair Generals owns the intellectual property associated with that product. All applicable trademarks and intellectual-property rights remain the property of their respective owners.
11. WEBSITE CONTENT
Information provided on this website is primarily intended to provide information about Armchair Generals and the products and services we offer.
We make reasonable efforts to keep information accurate and current but cannot guarantee every piece of non-transactional website content will always be completely free from errors.
Material errors relating to orders, pricing or products will be handled in accordance with our Terms of Service and applicable South African law.
12. THIRD-PARTY LINKS
Our website may contain links to websites or services operated by third parties. These links may be provided for convenience or informational purposes.
Armchair Generals does not control independent third-party websites and is not responsible for their content, availability, security or privacy practices. Customers should review applicable terms and privacy policies when using independent third-party websites or services.
13. WEBSITE AVAILABILITY
We aim to keep our website and online store reasonably available and functional.
However, access may occasionally be interrupted because of maintenance, technical problems, hosting services, internet outages, security requirements or circumstances outside our reasonable control. We do not guarantee uninterrupted availability of the website.
Nothing in this section limits rights or remedies that cannot lawfully be excluded.
14. CONSUMER PROTECTION
Armchair Generals conducts its online retail activities subject to applicable South African law. Our policies are intended to operate consistently with applicable legislation, including, where relevant:
- the Consumer Protection Act 68 of 2008;
- the Electronic Communications and Transactions Act 25 of 2002;
- the Protection of Personal Information Act 4 of 2013; and
- other applicable South African legislation.
Nothing contained on this website is intended to exclude or restrict a consumer right that cannot lawfully be excluded or restricted.
15. CUSTOMER COMPLAINTS
If you experience a problem with an order, product, delivery or service, please contact Armchair Generals so that we can investigate and attempt to resolve the matter.
Email: info@armchairgenerals.co.za
Phone: 083 233 2349
Please include your order number where applicable and enough information for us to understand the issue.
Nothing in this section prevents a consumer from exercising rights or remedies available under applicable law.
16. ELECTRONIC COMMUNICATIONS
By using our online store or communicating with Armchair Generals electronically, you acknowledge that certain communications relating to transactions may be provided electronically.
These may include order confirmations, invoices, pre-order updates, shipping notifications, policy information and other communications relating to your use of our online store.
Marketing communications are handled separately in accordance with our Privacy Policy and applicable law.
17. RECORDS OF TRANSACTIONS
Electronic order confirmations and other transaction records may be provided to customers through email, customer accounts or other functionality provided by our online store.
Customers are encouraged to retain copies of order confirmations and other transaction information for their records.
Armchair Generals will retain appropriate transaction records for periods reasonably required by our legal, accounting and business obligations.
18. GOVERNING LAW
This website, our online store and this Legal Notice are governed by the laws of the Republic of South Africa. Any dispute will be dealt with in accordance with applicable South African law and dispute-resolution rights available to the parties.
19. CHANGES TO THIS LEGAL NOTICE
Armchair Generals may update this Legal Notice from time to time to reflect changes to our business, website, policies or legal obligations. The latest version will be made available on our website.
20. CONTACT INFORMATION
Frosted Pines (Pty) Ltd trading as Armchair Generals
Registration Number: 2023/202020/07
Director: Carlo da Silva
Place of Registration: South Africa
59 Shannon Rd
Noordheuwel
Krugersdorp
1739
South Africa
Email: info@armchairgenerals.co.za
Phone: 083 233 2349
Operating Hours:
Weekdays: 09:00–17:00
Weekends: 09:00–15:00
This Legal Notice should be read together with the Armchair Generals Terms of Service, Shipping Policy, Refund & Return Policy and Privacy Policy.