Shipping Policy
Last Updated: 21 August 2026
This Shipping Policy applies to orders placed with Frosted Pines (Pty) Ltd trading as Armchair Generals.
1. SHIPPING METHODS
Armchair Generals primarily ships orders using PostNet and The Courier Guy. Other courier or delivery services may be used where necessary or appropriate.
Available shipping options and applicable charges will be displayed at checkout.
2. SHIPPING COSTS
Shipping charges are calculated or displayed at checkout based on the delivery method selected, order value and/or destination.
Where Armchair Generals offers free shipping above a specified order value, the qualifying amount will be displayed on our website.
Free-shipping promotions and thresholds may be changed or withdrawn from time to time.
Additional charges may apply to deliveries to remote, outlying or special-service areas where applicable.
Where an additional charge becomes necessary after an order has been placed, we will contact the customer before proceeding.
3. ORDER PROCESSING AND DELIVERY TIMES
We aim to process and dispatch in-stock orders as soon as reasonably possible.
Once dispatched, delivery will generally take approximately 2–3 business days, depending on the destination and courier service.
Delivery and dispatch times displayed on our website are estimates unless expressly stated otherwise.
Delivery may be affected by circumstances outside our reasonable control, including courier delays, severe weather, public holidays, strikes, operational constraints, supplier delays or other unforeseen events.
We will make reasonable efforts to communicate material delays that become known to us.
4. TRACKING
Once an order has been dispatched, the customer will generally receive shipping confirmation containing the relevant tracking information.
Tracking information may take some time to become active after a parcel has been collected or processed by the courier.
5. DELIVERY ADDRESS
Customers are responsible for providing a complete and accurate delivery address and contact information when placing an order.
Please check your delivery information carefully before completing checkout.
If you notice an error after placing your order, contact us as soon as possible.
We will make reasonable efforts to assist before dispatch, but we cannot guarantee that an address can be changed once an order has entered fulfilment or been handed over for delivery.
Additional courier charges arising from an incorrect or incomplete address supplied by the customer, or repeated unsuccessful delivery attempts attributable to the customer, may be charged to the customer where permitted by law.
6. FAILED OR UNDELIVERABLE DELIVERIES
Customers should ensure that someone is reasonably available to receive the parcel at the delivery address where required.
If a parcel is returned to Armchair Generals because the courier was unable to complete delivery due to an incorrect address, repeated unsuccessful delivery attempts or another circumstance attributable to the customer, we will contact the customer to arrange redelivery or another appropriate resolution.
Additional delivery charges may apply where permitted by law.
7. PRE-ORDERS
Products identified as Pre-Order items are not immediately available for dispatch.
Any release date, arrival date or expected dispatch date displayed for a pre-order product is an estimate based on information available to us at the time.
Dates may change because of suppliers, manufacturers, distributors, shipping, customs or other circumstances outside our reasonable control.
Armchair Generals will make reasonable efforts to keep customers informed of material delays affecting their pre-orders.
Pre-order pricing, availability, allocations, cancellations and other conditions are governed by our Terms of Service and applicable law.
8. ORDERS CONTAINING PRE-ORDER AND IN-STOCK ITEMS
Where an order contains both in-stock products and pre-order products, the order may be held until all products are available so that the order can be shipped together.
If you would like available items dispatched separately before the pre-order products arrive, please contact us.
Additional shipping charges may apply where the customer requests separate shipments.
Armchair Generals may also choose to split an order into multiple shipments where reasonably necessary.
Where we elect to split an order for operational reasons, we will not charge additional shipping fees unless agreed with the customer.
9. SUPPLIER ALLOCATIONS AND UNAVAILABLE PRODUCTS
Certain products, particularly pre-orders, trading card products, collectibles and limited-release products, may be subject to allocations imposed by manufacturers, distributors or suppliers.
If we receive less stock than expected and are unable to fulfil all or part of an order, we will contact the affected customer.
Options may include waiting for additional stock where available, selecting an alternative product, accepting store credit where agreed, or receiving a refund for the affected item.
Nothing in this section limits rights available to customers under applicable South African law.
10. LOST, DAMAGED OR MISSING PARCELS
If your parcel appears to be lost, arrives materially damaged or items are missing from your delivery, please contact Armchair Generals as soon as reasonably possible.
Where appropriate, we will investigate the matter with the courier and assist in resolving the issue.
Please retain the parcel, packaging, shipping label and affected products and, where possible, take photographs of visible damage.
Nothing in this Shipping Policy excludes or limits rights or remedies available under applicable South African consumer law.
11. COLLECTION
Where collection is offered, customers should wait until they have received confirmation that their order is ready before travelling to collect it.
Collection instructions and availability may vary depending on the order.
12. CHANGES TO SHIPPING RATES AND SERVICES
Courier rates, shipping charges, free-shipping thresholds and available delivery services may change from time to time due to courier pricing, fuel costs and other operational factors.
Any applicable shipping charge will be communicated or displayed before the relevant transaction is completed, except where an additional charge becomes necessary because of information or circumstances that could not reasonably have been determined at checkout.
In such circumstances, we will contact the customer before proceeding.
13. CONTACT US
Frosted Pines (Pty) Ltd trading as Armchair Generals
Registration Number: 2023/202020/07
59 Shannon Rd
Noordheuwel
Krugersdorp
1739
South Africa
Email: info@armchairgenerals.co.za
Phone: 083 233 2349
Operating Hours:
Weekdays: 09:00–17:00
Weekends: 09:00–15:00
This Shipping Policy should be read together with our Terms of Service and Refund & Return Policy.
Nothing in this policy is intended to exclude, restrict or waive rights afforded to consumers under applicable South African law.